Throughout our travels over the past five months, residing in apartments has been the norm. Zagreb was outside the norm because of difficulties in finding a suitable...and available... apartment. Deciding on the Best Western Premier Hotel Astoria was definitely a bonus. From the front reception desk, the wait staff at the restaurant, and housekeeping, we were well taken care of and pampered. Every question and need was dealt with on the most professional of levels. When Lorraine broke a tooth, the staff referred us to an extremely competent local dental office that immediately took care of the issue. The bottom line is that we felt very comfortable here and would have absolutely no problem recommending this hotel to anyone planning on visiting Zagreb.